Mrs W and I are partial to a bit of Lavazza and I recently bought a new cafetiere, which came in a pretty duck-egg blue. Within just a few uses, it was clear that coffee grind was getting caught between the glass beaker and the metal frame that surrounded it. Try as I might, I could not separate glass from metal and was worried that I was going to break the thing. A quick web search for my exotic, continental "LaCafetiere" revealed that the company responsible was based in north Wales, not far from Prestatyn. I was immediately on the phone. And my high horse. Amazingly, at the other end of the line was an American guy who took me seriously and talked me through the process of detaching my beaker for cleaning. The best way to imagine this conversation - which I played on speakerphone to Mrs W - is to think of an emergency services operator talking a terrified dad-to-be through the home delivery of his first child. First of all, we needed to establish exactly which cafetiere ...
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