If you were a retail store, how fussy would you be about who worked as an assistant on the shop floor? I reckon you're entitled to be choosy. After all, you probably have quite a few applicants. And these people are going to be ambassadors for your business and have direct contact with your customers. So would you be interested in a personable young woman, who's just started in the Sixth Form and is looking for a Saturday job? Someone who got eight A*s at GCSE, is currently studying for A-Levels and is bright and ambitious? A person who has already gained shop experience on a voluntary basis with a charity and has direct experience of retail customer service? Given that she'd be working for minimum wage, I'd say this was a pretty good deal, wouldn't you? But when one of my daughters recently applied for a part-time role advertised at Boots, she couldn't even get an interview. Why? She was rejected on the basis of bizarre online tests. The first set of ...
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